Disclaimer: This company offers administrative assistance and data validation services, helping individuals with procedures, registrations and applications related to Australian tax services. This company does not represent the client before the Australian Taxation Office (ATO) nor acts as a registered tax agent.
Refund Policy
Last updated: 18 September 2026
This Refund Policy applies solely to the cost of our private guidance and data validation service (99 AUD). It does not apply to any government cost, as official ATO procedures are free of charge.
1. Refund Requests
You may request a refund of our service within 24 hours of purchase, provided we have not yet begun providing the guidance and data validation service.
2. Cases Where a Refund Applies
- Cancellation within the first 24 hours before the service has started
- Duplicate or incorrect charge on our part
- Demonstrated inability to provide the service due to reasons attributable to us
3. Cases Where a Refund Does NOT Apply
- Once we have actively begun guidance and validation of your data
- When the user deliberately provided incorrect or incomplete information
- When the resolution of the application depends solely on the ATO and not on our service
4. How to Request a Refund
Send your request to [email protected] including your full name, purchase date, and reason for the request. We will respond within a maximum of 5 business days.
5. Processing Time
Approved refunds will be processed within 5 to 10 business days, depending on the original payment method used.
6. Contact
